Shipping policy

Last updated: October 24, 2026

WHERE WE SHIP

At this time, we do not ship internationally.

We ship to United States mailing addresses only, including Hawaii and Puerto Rico.

PROCESSING

Orders are typically processed and shipped within 24 hours, Monday–Friday. We try our best to ship orders the same business day they are placed. We often ship on Saturdays, but Saturday shipping is not guaranteed.

Please note that we are on the East Coast and our business hours are Eastern Time.

CARRIERS

Orders ship via UPS and USPS.

MAINLAND U.S. DELIVERY

• Orders of $55 or more receive free shipping, with the option to upgrade to faster shipping for $8.95.
• Orders under $55 ship for a flat $10 rate, with the option to upgrade to faster shipping for $18.99.

HAWAII AND PUERTO RICO

• Orders to Hawaii and Puerto Rico are not eligible for free shipping.
• Orders of $55 or more ship for a flat $19.99.
• Orders under $55 ship for a flat $24.99.
• Shipping to Hawaii and Puerto Rico may take longer than mainland shipping.

Hawaii customers, please make sure you are selecting the correct replacement filters for your system before you order. We ship from the East Coast, and shipping cost is the customer’s responsibility. Shipping items back and forth between the East Coast and Hawaii can be time-consuming and expensive.

Not sure? Review the compatibility section FAQ or contact us Contact Us before ordering.

TRACKING

You will receive an email with tracking information once your order has been packed and a shipping label has been created.

SPECIAL REQUESTS

If you have a special shipping request, such as expedited or overnight shipping, please contact us Contact Us for a custom quote.

DAMAGED OR MISSING ORDERS

If your order arrives damaged, or something is missing or wrong, please contact us (https://www.wholesalewatercooler.com/pages/contact) right away. Returns and refunds are covered in our Refund Policy.