Last updated: October 24, 2026

RETURNS

We offer a 90 day return policy. If 90 days have gone by since your item was delivered, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unopened (i.e. still sealed in its original packaging), unused, and in the same condition that you received it. Due to health and safety considerations, consumable items such as water filters that have been opened, handled, or removed from their original sealed packaging are considered used and are not eligible for return, even if no water has been run through them.

To complete your return, we require a receipt or proof of purchase.

HOW TO START A RETURN

Contact us before returning an item. If your return is approved, we will provide you instructions on how and where to send your package to complete your return.

Items sent back without first requesting a return will not be accepted.

DAMAGES AND ISSUES

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

COMPATIBILITY GUARANTEE

Confirm your fit with the compatibility details on our website or ask us before you order, and we guarantee it. Unopened sets can be returned within 90 days of delivery. See our compatibility guide (https://www.wholesalewatercooler.com/pages/frequently-asked-questions) for help confirming your fit.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Your bank or payment provider may need additional time to process and post the refund.

We may reduce your refund if an item has been used, damaged, or handled more than necessary.

EXCHANGES

We will replace items if they are defective. If you need to exchange it for the same item, contact us.

RETURN SHIPPING

You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to defect or error on our part. Shipping costs are non-refundable. If we provide a label for return shipping, the cost of the return shipping will be deducted from your refund.

The time it takes for an exchanged product to reach you may vary depending on where you live.

You should consider using a trackable shipping service or purchasing shipping insurance. We cannot issue refunds for items that we don’t receive.

LATE OR MISSING REFUNDS

If you haven’t received your refund yet, first check your bank account or credit card statement. Then contact your bank or credit card company; it may take some time before your refund is officially posted. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us.

ITEMS WE CAN’T ACCEPT

For health and safety reasons, we can’t accept filters that have been opened, handled, or removed from their original sealed packaging, even if no water has been run through them.

If a returned item is deemed non-returnable and we do not receive a response within a reasonable time after notification, the item may be disposed of at our discretion.

YOUR RIGHTS

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

CONTACT

To request a cancellation, start a return, ask about an exchange or report a damaged item, please contact us.