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I have been using these filters for over a year, and have been very satisfied. Their customer service has been really great to work with when ordering replacement filters for my annual filter change. The water quality is excellent. It’s just so convenient to have really pure water on-demand when I want it. For example, I never used to use bottled water for boiling pasta, but now I just fill the pot up with filtered water and I can taste the difference. It’s so much cheaper than bottled water (not to mention better for the planet). I’m never going back to bottles.
The customer service provided by Cristina was outstanding. It was our first time replacing our water filters on our own and we had a different set up than the replacement filters we purchased. Cristina Facetimed with us and walked us through the process of converting over to the new filters. She was extremely helpful and patient. Even calling back to make sure everything was ok. We could not have done it without her! Many thanks!